Terms and Conditions of Service

Updated: June 2, 2016

Rates

Sonoma Clean Power (SCP) electric generation rates are managed with the intention of providing cleaner electricity at competitive rates. Changes to SCP rates are adopted at duly noticed public meetings of the Sonoma Clean Power Authority Board of Directors. Please visit sonomacleanpower.org or call toll free 1 (855) 202-2139 for more information. PG&E will also charge SCP customers a Power Charge Indifference Adjustment (PCIA) and Franchise Fee Surcharge. Please contact PG&E for more information about these charges.

Billing

SCP customers receive a single monthly bill from PG&E that includes all electricity-related charges, including SCP electric generation charges. PG&E forwards payments for SCP generation to SCP. PG&E will continue to charge for transmission, distribution, public goods programs and other non-generation charges at the same rates it charges customers who do not receive SCP service.

Enrollment

SCP is the default electricity provider in the unincorporated areas of Sonoma County and Mendocino County, the Cities of Cloverdale, Cotati, Fort Bragg, Petaluma, Point Arena, Rohnert Park, Santa Rosa, Sebastopol, Sonoma, Willits and the Town of Windsor. Customers in these areas automatically receive SCP’s CleanStart service. If a customer wishes to receive electric generation from PG&E, the customer must opt out of SCP service. Opting out of SCP service can be done at any time. SCP customers can also choose, at any time, to receive SCP’s EverGreen 100% local, renewable electricity. To opt out of SCP service or sign up for EverGreen, please have a PG&E bill on hand and call 1 (855) 202-2139 or visit sonomacleanpower.org.

Opt Out

Customers who choose to opt out of SCP in the 60 days before or after the start of service with SCP can return to SCP service at any time. Customers opting out of SCP service 60 days or more after SCP service starts must pay an SCP termination fee of $25 (for commercial customers) or $5 (for residential customers), and will be subject to PG&E’s terms and conditions of service, which prohibit a customer from returning to SCP service for one year. For information on PG&E’s terms and conditions visit pge.com/cca. SCP termination fees are not assessed for opting out within the first 60 days before or after initial enrollment with SCP or if electric service is completely discontinued (e.g. a customer moves). Customers who opt out are charged for all SCP electricity used before transferring electric service to PG&E. Accounts will be transferred to PG&E on the day of the electric account meter read, and cannot be transferred during the middle of a billing cycle. Opt out requests received at least 5 business days prior to a customer’s meter read date will be processed for that meter read date; all other opt out requests will be processed on the next meter read date.

Failure to Pay

SCP may transfer delinquent accounts to PG&E upon 14 calendar days’ written notice. Delinquent accounts will be required to pay the termination fee described above, and may be subject to collections.

Customer Privacy Policy

SCP’s Notice of Accessing, Collection, Storing, Using, and Disclosing Energy Usage Information Policy can be found at sonomacleanpower.org/customer-confidentiality or by calling 1 (855) 202-2139.