To apply for a specific position posted below, please send an email to jobs@sonomacleanpower.org with the position name in the subject line and attach your cover letter, resume, and references as a single PDF.
ANNUAL SALARY: $100,000 - $153,750
Bilingual employees receive an additional $2.00 per hour pay following a demonstration and verification of Spanish language abilities.
SUMMARY DESCRIPTION
The primary objective of this role is to ensure outstanding customer service experience while helping customers understand SCP’s mission and clean energy programs. The Call Center Supervisor will work closely with Sonoma Clean Power’s (SCP) Customer Service team to advocate for and support customers in SCP’s service territories.
The Call Center Supervisor will directly manage SCP’s Customer Service Representatives (CSRs) and oversee the day-to-day activities of the in-house call center. Key responsibilities include developing call center workflows and schedules, supporting staff training and development, call quality assurance, employee reviews, and assisting with hiring and onboarding new team members. Learn more about this position
ANNUAL SALARY: CSR I: $28.85 - $36.06 hourly (approximately $60,000 - $75,000 annually)
ANNUAL SALARY: CSR II: $33.65 - $40.87 hourly (approximately $70,000 - $85,000 annually)
Bilingual employees receive an additional $2.00 per hour pay following a demonstration and verification of Spanish language abilities.
SUMMARY DESCRIPTION
The individual working in this job class will work with the Sonoma Clean Power (SCP) Customer Service and Customer Center staff in some or all functions related to customer support and service, with a primary focus on telephone inquiries. The individual in this position will often be the first point of contact with SCP customers. The position requires a knowledge of agency programs, services, and billing processes. A high degree of independent judgement, professionalism, and discretion is critical when communicating with customers and the general public. Duties include responding to incoming calls, greeting and assisting customers and visitors in the Customer Center, responding to information requests regarding SCP and/or billing issues, distribution of mail and resolution of mailing address issues, updating customer information, editing of promotional/educational materials, and other tasks as assigned. The individual working in this position will be assigned primarily to 741 4th Street location and occasionally at the 431 E Street headquarters office (both in Santa Rosa, CA) on a Monday-Friday schedule. Learn more about this position
SCP actively works to provide an inclusive work environment, where people of different ethnicities, national origins, native languages, races, skin colors, sexes, genders and gender identities, sexual orientations, ages, physical and mental abilities, genetics and ancestry, politics, religion, financial wealth and education feel welcome, safe and invited to fully participate at every level. SCP further seeks to contribute to a more inclusive and equitable society through our actions, our communication, our policies, and our investments. SCP expects all of its employees to contribute to these goals.
