Sonoma Clean Power is proud to serve the counties of Sonoma and Mendocino, as the self-funded, public electricity provider. Climate change affects everyone, so our services are designed for everyone. SCP’s services are practical, affordable and inclusive, inviting everyone to be part of the transition toward a clean energy future. If you’re interested in joining our team of dedicated professionals, be one of the first to know about career opportunities by signing up for email updates!
To apply for a specific, posted position with SCP, please submit your cover letter, resume, and references as a single PDF with the position name in the subject line to jobs@sonomacleanpower.org.
The Customer Service Manager will lead and supervise the Customer Service Representatives who primarily take customer phone calls and the Customer Service Associates who primarily work with customers who enter the Advanced Energy Center, including events held there. They must develop a working knowledge of customer service policies, customer billing rate schedules, customer focused offerings and incentives as well as develop the ability to present and demonstrate the use of energy-saving technologies in a positive and professional manner.
This position requires special focus on providing excellent customer service and a positive experience for those visiting the Energy Center in search of assistance with their bill, saving money, new technologies, for training or simply curious about the location.
Bilingual Spanish/English abilities required.
The Customer Service Associate has a wide range of responsibilities, including assisting with the management of the Advanced Energy Center (Energy Center), customer support and service, administration of both loan and incentive resources, and assisting in the development of events and their implementation. This position will often be in direct communication with SCP customers at the Energy Center.
Persons working in this position will be assigned primarily at the 741 4th Street, Santa Rosa location.
Bilingual Spanish/English abilities preferred.
The Customer Service Representative will work with the Sonoma Clean Power (SCP) Customer Service and Advanced Energy Center (Energy Center) staff in some or all functions related to customer support and service, with a primary focus on telephone inquiries. Persons in this position will often be the first point of contact with SCP customers.
Persons working in this position will be assigned primarily to the 741 4th Street location and occasionally at the 431 E Street headquarters office (both in Santa Rosa, CA) on a Monday-Friday schedule.
Bilingual Spanish/English abilities required.
SCP actively works to provide an inclusive work environment, where people of different ethnicities, national origins, native languages, races, skin colors, sexes, genders and gender identities, sexual orientations, ages, physical and mental abilities, genetics and ancestry, politics, religion, financial wealth and education feel welcome, safe and invited to fully participate at every level. SCP further seeks to contribute to a more inclusive and equitable society through our actions, our communication, our policies, and our investments. SCP expects all of its employees to contribute to these goals.
