Sonoma Clean Power is proud to serve the counties of Sonoma and Mendocino, as the self-funded, public electricity provider. Climate change affects everyone, so our services are designed for everyone. SCP’s services are practical, affordable and inclusive, inviting everyone to be part of the transition toward a clean energy future. If you’re interested in joining our team of dedicated professionals, be one of the first to know about career opportunities by signing up for email updates!
To apply for a specific, posted position with SCP, please submit your cover letter, resume, and references as a single PDF to email@example.com.
Under direct supervision of the Advanced Energy Center Store Manager, the Sonoma Clean Power (“SCP”) intern has a wide range of responsibilities including, but not limited to: assisting at the Advanced Energy Center (“Center”) storefront with opening & closing the facility, assisting the Center Events Manager with event preparation, administration, and staffing both onsite and offsite events, providing excellent customer service and a positive experience for those visiting the Center in search of new technologies, and organizing special events (including night times and potentially on weekends). In addition, the SCP Intern will support program implementation and administration, provide public outreach and event support, and assist with general administrative tasks. The Intern may be assigned to assist any SCP manager, as needed.
Persons working in this job class will work with the Sonoma Clean Power (SCP) Customer Service staff in some or all functions related to customer support and service, with a primary focus on telephone inquiries. Persons in this position will often be the first point of contact with SCP customers. The position requires a knowledge of agency programs and services and billing processes. A high degree of independent judgement, professionalism, and discretion is critical when communicating with customers and the general public. Duties include responding to incoming calls, greeting and assisting customers and visitors in the office, responding to information requests regarding SCP and/or billing issues, distribution of mail and resolution of mailing address issues, updating customer information, editing of promotional/educational materials, and other tasks as assigned. Persons working in this position will be assigned primarily to the 431 E Street headquarters office and occasionally at the 741 4th Street location (both in Santa Rosa, CA) on a Monday-Friday schedule.