Scam Alert | Sonoma Clean Power

Scam Alert

Protect your home or business by being aware of utility scams

Door-to-Door Scam Alerts

SCP does not solicit door-to-door or over the phone. We have been advised about unauthorized individuals soliciting door-to-door in the Santa Rosa area, claiming to be SCP representatives. If approached, do not provide any personal information. You may report attempts by these individuals by clicking on the button below.

Report here

Be Aware of Ongoing Telephone & Email Scams

If you’ve received a suspected scam phone call or email, contact PG&E.

Other Ways to Report a Scam

Report a scam call: Submit a Telephone Scam Report Form

Report a scam email: Email us at

Fraudulent calls may include:

  • Telling customers their bill is past due and that power will be shut off within the hour unless payment is made immediately.
  • Asking for payment to PG&E be made with a gift card, MoneyPak® Card or through a payment app such as Venmo or Zelle®. NOTE: To review PG&E's authorized methods of payment, visit Ways to pay.
  • Asking for your PG&E account number, login or Social Security number to understand your energy usage while attempting to sell you a service or provide an energy evaluation. Vendors do not need this information to get your usage data. PG&E offers the Share My Data program for vendors to get usage data only (not personal information), with your permission.
  • Telling customers they are entitled to a PG&E refund and/or discount, a federal tax refund, or owe past-due balances to PG&E. The caller will attempt to obtain your PG&E account number and other personal information.
  • Claiming a power shutoff is imminent and asking for personal information to determine if customer’s address will be impacted.
  • Claiming to represent a PG&E initiative so they can sell a product or gain entrance to your home.'

Be aware that scammers can disguise their true phone numbers or simply claim to be from PG&E. PG&E is not making these calls.

WE NEVER ASK FOR YOUR FINANCIAL INFORMATION OVER THE PHONE. False financial requests like this should be treated as scams.

PG&E Corporate Security Department reviews each scam complaint for any viable investigative leads.

Scams targeting Hispanic business customers
Report telephone scams warning that electric service will be disconnected unless the business makes a payment through a prepaid cash card such as the Green Dot card. PG&E is not making these calls. We never ask for an immediate payment with a prepaid cash card over the phone or in person. False financial requests like this should be treated like scams.

PG&E customers report receiving suspicious emails that appeared to be bills sent by PG&E. These bills are fictitious and should be treated like scams.

If you receive a suspected scam email, email:

Tips to Keep You Safe

  • Safeguard personal information and credit card numbers
  • Beware of emails requesting your personal information
  • Confirm With PG&E
  • Ask for Identification
  • Call the PG&E Customer Service Line
  • Scheduled Visit Confirmation