Customer Service Representative
As a bilingual Customer Service Representative for Sonoma Clean Power (SCP) Monica Arroyo supports customers with a variety of telephone and in-person inquiries, including providing general information about SCP and helping customers navigate their bills.
Monica comes from a background of administrative work and years of experience working in various customer service roles. Most recently working as an ambulance dispatcher. Monica is highly motivated to empower her community with reliable information and compassionate support.
Monica holds a Peace Officer Standards and Training (P.O.S.T.) certificate from the Santa Rosa Junior College and graduated from College of Marin with a Certificate in Clinical and Administrative Medical Assisting.